Privacy Policy

SG Peak Roofing Inc. (“SG Peak Roofing,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains what information is collected, how data is used, and how we safeguard your information when you visit our website or use our roofing services across British Columbia.

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and property address when you request an estimate or contact us.
• Service Information: Details about the roofing services you request, property conditions, and project specifications.
• Communication Records: Records of your correspondence with us, including emails, phone calls, and text messages.
• Website Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages.

We use the information we collect to:

• Provide estimates and schedule services
• Communicate with you about your service requests
• Process payments and maintain business records
• Send follow-up communications and service reminders
• Improve our website and services
• Comply with legal obligations

We send SMS only with your express consent, in accordance with CTIA messaging principles and carrier requirements. Program name: SG Peak Roofing. Our estimate form offers two separate, optional consent checkboxes so you can choose independently whether to receive transactional messages, marketing messages, both, or neither.

Transactional messages include estimate follow-ups, appointment scheduling and reminders, service updates, and customer support replies. Sample consent language: “By checking this box, I consent to receive transactional messages from SG Peak Roofing at the phone number provided. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.”

Marketing messages include promotional offers and updates about our services. Sample consent language: “By checking this box, I consent to receive marketing and promotional messages from SG Peak Roofing at the phone number provided. Message frequency may vary. Message & Data rates may apply. Reply HELP for help or STOP to opt-out.”

SMS opt-in details. You may opt in by: (1) checking either or both consent checkboxes on our estimate form at https://sgpeakroofing.ca/estimate (neither checkbox is pre-selected; you must check the ones that apply and submit the form); (2) verbal consent during a phone call; (3) consent in person; or (4) texting 778-900-3535 (we confirm opt-in before ongoing messages). Consent to receive texts is not required to submit the estimate form or purchase services, and declining marketing messages does not affect your ability to receive transactional messages, or vice versa.

On our estimate form, both SMS consent checkboxes appear with STOP and HELP instructions and message frequency and data rate disclosures. Links to this Privacy Policy and our Terms of Service appear on the form near the submit button.

Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help at 778-900-3535 or info@sgpeakroofing.ca.

No sharing of SMS opt-in. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We do not sell mobile numbers or buy SMS lead lists.

We do not sell, trade, or rent your personal information to third parties.

• SMS opt-in data and mobile numbers collected for text messaging are not shared with third parties for marketing or promotional purposes, as described above.

We may share other information only in the following circumstances:

• Service Providers: With providers who help us operate our business (for example, payment processors). SMS opt-in consent is not shared with them for their own marketing use.
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

We implement appropriate technical and organizational data security practices to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

You have the right to:

• Access the personal information we hold about you
• Request correction or update of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Opt out of text messages by replying STOP to unsubscribe
• Withdraw consent where applicable

Our website uses Google Tag Manager and may use cookies and similar tracking technologies to enhance your browsing experience and measure advertising performance. You can control cookie settings through your browser preferences. Disabling cookies may affect some features of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@sgpeakroofing.ca
• Phone: 778-900-3535